Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
Bulk billing is available to all patients with a valid Medicare card. Allied health services and specialist consultations may attract a fee and will vary depending on the complexity of the service or procedure required.
Services excluded from bulk billing include:
- WorkCover
- Procedures
- Pap smears
- Pre-employment medical assessments
- Driver assessment forms
- Medical reports
- Skin cancer checks
OSHC/OVC Membership Holder
Our billings for patients holding an OSHC/OVC membership are:
- Short consultation – $50
- Standard consultation – $75
- Long consultation – $120
- Prolonged consultation – $150
Appointments
New Patients Welcome
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 15 minutes.
Practice Policies
After-hours Consultations
If you need urgent medical care and Lismore Doctors are closed, please contact the National Health Directory at https://www.healthdirect.gov.au/australian-health-services. Please call an ambulance on 000 if your situation is an emergency.
Communication Assistance
If you require assistance with communication (e.g. a translator) please notify our reception team upon arrival. A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at https://www.nabs.org.au/ or by phoning 1800 246 945.
COVID-19 Vaccination Form
- Covid-19 Vaccination Consent Form
- Preparing for Covid-19 Vaccination
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention so we can do better next time. If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.
However, if you are still unsatisfied, you can write to The Health Care Complaints Commission by clicking here. The HCCC protects public health and safety by resolving, investigating and prosecuting complaints about healthcare. It is an independent body that was established under the Health Care Complaints Act 1993. The organisation has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.
Useful Resources
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Ballart Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Lismore Doctors is a bulk billing practice.
We Bulk bill patients 16 and under
DVA card holders
Concession and Pensioner card holders
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
Please use the online booking button on this page or call the practice on (02) 5658 5644 to make an appointment.
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (02) 5658 5644
